Account Deletion
Delete your TripTale account
TripTale users can request account and data deletion here, even if they no longer have the mobile app installed.
Delete Instantly in the App
The fastest way is right inside TripTale: open Settings → Delete account and confirm. This permanently deletes your account and associated data immediately.
Or Request Deletion by Email
If you no longer have the app installed, send a deletion request to support@triptale.ai from the email address connected to your TripTale account. If you cannot email from that address, include the account email in your message so we can verify ownership.
Suggested subject: Delete my TripTale account
Include: your TripTale account email and whether you want all associated trip data deleted.
What Will Be Deleted
- Your TripTale account profile.
- Your owned trips and trip metadata.
- Your memories, recordings, transcripts, photos, and videos.
- Invite records and membership records associated with your account where applicable.
Viewer Access
If you are only a viewer on someone else's trip, deleting your account removes your viewer access. It does not delete the owner's trip or memories.
Retention
We process deletion requests after verifying account ownership. Some limited data may remain temporarily in backups, logs, or records we are required to keep for security, fraud prevention, legal compliance, or dispute resolution.
Subscriptions
If you have a TripTale Premium subscription, deleting your account does not automatically cancel it, because the subscription is billed by Apple. Cancel it separately in the App Store: Settings → your name → Subscriptions → TripTale. Cancelling stops future renewals; Apple handles any refund requests.